Singapore Airlines’ Response to Turbulence Incident

Singapore Airlines recently announced its compensation plan for passengers affected by a harrowing flight incident that resulted in one fatality and numerous injuries.

Incident Details

On May 20, a Boeing 777 flying from London to Singapore with 211 passengers and 18 crew members encountered severe turbulence over the Irrawaddy basin. The turbulence caused chaos in the cabin, leading to an emergency landing in Thailand.

Casualties and Injuries

• A 73-year-old British man passed away, likely due to a heart attack.
• Many passengers suffered injuries, including spinal, brain, and bone or organ damage.
• Nineteen individuals are still hospitalized in Bangkok.

Compensation Offered

• $10,000 compensation for passengers with minor injuries.
• Advance $25,000 payment for passengers with serious injuries requiring long-term medical care.
• Full airfare refunds for all passengers, along with delay compensation as per EU or UK regulations.
• Immediate $1,000 provided to all passengers for urgent needs.

Investigation Findings

A preliminary investigation revealed that the sudden turbulence caused extreme g-force changes, leading to injuries, especially among passengers not wearing seat belts. The incident occurred during meal service, catching many passengers off guard.

Turbulence Facts

• Turbulence accounts for 37.6% of all accidents on large commercial airlines.
• Clear air turbulence, even in clear skies, can be extremely dangerous due to abrupt changes in air currents.

Singapore Airlines continues to investigate the incident while ensuring passenger safety remains a top priority.